Do you ship to Australia? Currently we do not offer shipping to Australia due to the food based nature of the products, the required courier service is too expensive therefore until we are able to find an affordable provider we only ship within NZ.
The courier has not delivered my product yet, will my products still be fresh? We dispatch on the day your bread, buns, and rolls are baked, the packaging is gas-flushed and vacuum-sealed. Additionally, we ship our products in be-spoke cartons which are designed to keep the product snug and minimize movement in the box. We take these steps to ensure your product arrives in optimum condition.
There is a hole in my bread Our breads, buns and rolls are hand-rolled daily in our Christchurch bakery. Unlike mass-produced factory loaves, sometimes it is possible that a tiny air pocket forms during the rolling process, which the baker may not see. We accept our products for all their amazing, nutritional values, their artisanal characteristics and occasional holes. But we understand that may not be the case for all, so if your loaf has a hole which is a major issue, reach out to our team and let us know!
Updating my subscription – You can update your subscription at any time. You can add items, remove them or change the quantities. This can be found on the My Account page.
Pie Delivery
As the low carb pies are shipped chilled, it is required that the pies reach you within 24 hours. This is in order to maintain food safety standards as well as freshness. We are only able to deliver to the post codes below, however, we are looking to find courier services that can give us more coverage within the 24 hour timeframe.
7010
7040
72**
74**
73**
75**
76**
77**
78**
7910
7940
7941
7942
80**
81**
82**
84**
85**
86**
88**
90**
9400
9444
9810
9812
06**
07**
09**
10**
11**
12**
13**
14**
15**
16**
17**
20**
21**
22**
30**
34**
44**
50**
51**
53**
60**
61**
62**
64**
