GERRY’S SHOP RETURN AND REFUND POLICY

Gerald (Gerry) Barrett and Lance McCarthy of Gerry’s Wraps are passionate about providing quality, healthy-alternative products and service to their customers.

If you are unhappy with a Gerry’s Wraps’ or Mountain Bread product bought in New Zealand or online from Gerry’s Shop, please don’t hesitate to let them know so they can discuss and arrange something for you.

Please contact Lance & Gerry at customerservice@gerrys.co.nz during work hours to discuss your concerns.

New Zealand’s Consumer Guarantees Act and Fair Trading Act form the basis of Gerry’s Shop’s Return and Refund Policy, although Gerry’s Shop goes far beyond what is required by this legislation.

IF YOU BOUGHT YOUR PRODUCT FROM A RETAILER

If you bought your product from a food retailer, please email Lance and Gerry during work hours at customerservice@gerrys.co.nz with a copy of your receipt.

Please also let them know what you are unhappy about with the product.

To get a refund you will need to supply Gerry’s Shop with your bank account details. Don’t worry; they won’t be able to access the funds in your bank account if you give it to them. Or alternatively a replacement can be sent if postal details are provided.

Refunds will take up to two weeks to show up on your statement and will be under the name ‘Ready To Roll Foods Ltd’.

IF YOU BOUGHT YOUR PRODUCT ONLINE FROM GERRY’S SHOP

If you bought your product online from Gerry’s Shop, please email Lance and Gerry with your order details at customerservice@gerrys.co.nz during work hours, letting them know the issue with the product is.

Replacements can be sent or a refund will be credited against your original method of payment, e.g. to the credit card you used to make the purchase.

Refunds will take up to two weeks to show up on your statement and will show under the name ‘Ready To Roll Foods Ltd’.

WRONG PRODUCTS DELIVERED FROM GERRY’S SHOP

If you ordered something online and received something else, Gerry’s Shop will send you the correct product, offer a credit/voucher or refund you in full, depending on your preference.

You do not need to return the products you received in error.

Please email Gerry’s Shop at customerservice@gerrys.co.nz  during work hours with your order details.

DAMAGED PRODUCTS FROM GERRY’S SHOP

If your product is damaged during delivery please take a photo of the damage and email it to Gerry and Lance at customerservice@gerrys.co.nz so they can advise their courier company and help it improve its service to Gerry’s Shop’s customers.

Please also advise if you would like a replacement or refund, as well as the number of damaged products in your order.

Refunds will be credited against your original method of payment, e.g. to the credit card you used to make the purchase.

Refunds will take up to two weeks to show up on your statement and will show under the name ‘Ready To Roll Foods Ltd’.